Refund policy

Effective Date: 02/12/25

At Boss Brew, customer satisfaction is our priority. If you are not satisfied with your purchase, please review our refund and return policy below.

1. Return Eligibility

• Items must be returned within 30 days of purchase.
• Items must be unused, in original packaging, and include proof of purchase.

2. Non-Returnable Items

• Perishable goods (e.g., coffee beans, brewed beverages)
• Gift cards and digital products
• Items marked as final sale

3. Refund Process

• Once your return is received and inspected, we will notify you of the approval or rejection.
• Approved refunds will be processed within 2 Business Days to the original payment method.

4. Exchanges

We only replace defective or damaged items. Contact us for assistance.

5. Shipping Costs

• Customers are responsible for return shipping costs unless the item is defective.
• We recommend using a trackable shipping service.

For any return or refund inquiries, contact us here.